Cards for Analyzing and Reflecting on Doomed Software
The image for the card with the name The unknown familiar
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You might have already encountered this problem: You think you’re doing everything right, but suddenly, a stakeholder wants something completely different. The lack of understanding is huge and frustration increases.

What do you think drives this person? Try to put yourself in their shoes and think about the underlying motivation behind the stakeholder’s behavior. How can you respond to their needs to make the situation more productive and more agreeable for everyone?

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